Retail Store Manager

Job Description

My client is one of the UK’s leading multi channel Maternity, Childrenswear and Baby Product retailers. 

Whilst the company has expanded, they have retained 'small company’ values and are committed to offer their retail employees a competitive salary and bonus scheme, generous discount, training and development, and a fun and friendly working atmosphere.

General Description:

The main aim of the role is to ensure the smooth day to day running of a retail location. The role will involve managing a small team of retail staff, banking, observing stock levels, conducting stock takes, general maintenance and security of the store, assisting with visual merchandising as required and offering a high level of customer service.

KEY RESPONSIBILITIES

1) Understand the Company and individual store business objectives in order for the store to trade profitably

2) Work within company ethos and ethics to achieve the business objectives

3) Implement and uphold Company policies and procedures

4) Ensure stock replenishment activity is carried out effectively in the store

5) Supervise the receipt of deliveries

6) Ensure company security and health & safety standards are met in the store

7) Ensure shop maintenance is carried out safely and quickly

8) Assist with visual merchandising and marketing standards and display

9) All day to day staff management including implementing all HR policies determined by the HR department and Retail Operations Manager along with training and development of new and existing staff.

KEY RESPONSIBILITIES

1) Understand the Company and individual store business objectives in order for the store to trade profitably

2) Work within company ethos and ethics to achieve the business objectives

3) Implement and uphold Company policies and procedures

4) Ensure stock replenishment activity is carried out effectively in the store

5) Supervise the receipt of deliveries

6) Ensure company security and health & safety standards are met in the store

7) Ensure shop maintenance is carried out safely and quickly

8) Assist with visual merchandising and marketing standards and display

9) All day to day staff management including implementing all HR policies determined by the HR department and Retail Operations Manager along with training and development of new and existing staff.

10) Supervising and ensuring the levels of customer service provided in the store remain high

11) Responsibility for shop security including control of keys and response to alarm systems

12) Ensure that open communication is maintained with head office and that all administration is completed on time and correctly

KEY SKILLS

• Customer focussed
• Excellent communicator
• Sales orientated
• Leadership ability
• Training and development ability
• Problem solver
• Motivated

Key performance indicators might include the following:

• Salaries as a percentage of turnover in line with company objective
• Mail order target of 10% of store turnover
• Like for like sales of +5%

Expected daily/weekly/monthly duties

DAILY

Banking, cleaning, staff supervision, merchandising, stock replenishment.

WEEKLY

Staff meetings to discuss store performance, training, stock returns, stationery requests.

MONTHLY

Health & safety risk assessments, salary reconciliations, staff rotas, module training reviews, PC administration (file deletions etc).

We are looking for a Manager with previous retail Managerial experience who is up for the challenge of this highly sought after position.