Client Management

• Develop and maintain progressive relationships with the existing client base and new clients through regular value-based telephone conversations
• Secure face-to-face meetings with clients to build knowledge, establish rapport and powerfully present the benefits of working with the companies as a specialist and with you as an expert/individual
• Expand network of contacts within existing client base, through referrals and written testimonials to maximise cross-selling opportunities
• Qualify clients by compiling key information – decision makers, the number of employees, the size of the fleet, parent company and other associated companies, global office locations, operating markets, etc.
• Qualify every requirement presented by the client – record accurate and comprehensive job description and remuneration details – check client requirements in line with key processes and legislation and pass requirements to colleagues where appropriate.

• Within the parameters agreed by your manager, negotiate key aspects of the terms and conditions with the client – fees, retainer, rebate scale, payment terms, etc. – and document any amendments to standard terms and conditions

• Manage client expectations during the recruitment process to ensure a fast, streamlined and productive result
• Provide clients with honest and accurate candidate interview profiles that relate to client needs
• Provide an after-sales service by completing progress checks on placed candidates and assignment completions and reviews

Candidate Management

• Build and maintain an appropriate candidate base through searching the company’s database, networking, headhunting and contacting candidates referred by the Associate Consultant and other colleagues
• Match candidate skill sets and expectations to existing requirements and potential requirements where candidates are scarce – shortlist and/or market candidates to suitable clients
• Negotiate key aspects of the recruitment process with candidates (e.g. remuneration, start date)

• Qualify quality candidates for suitability and motivation to move by pre-screening them
• Conduct a full telephone (or face-to-face) interview before submitting a candidate to clients in order to gain an accurate understanding of skill sets, experience, strengths, weaknesses, achievements, capabilities, motivation to move, availability and expectations
• Coach candidates on interview skills and skills testing
• Provide information to candidates on clients and client requirements
• Prepare candidate profiles ensuring that they are of a high standard and, where appropriate, tailor them to reflect specific client requirements
• Ensure candidates are fully briefed and updated during the whole recruitment lifecycle

General

• Agree on quarterly targets with line manager, produce a QBP, and plan activity and prioritise tasks on a weekly and daily basis to achieve quarterly targets set
• Understand the policies and procedures contained in the Employee Handbook and work within the spirit of the companies culture and vision
• Co-operate and share relevant information with other members of the division
• Build and maintain a good knowledge of the Shipping Industry and recruitment best practice in order to provide outstanding customer service
• Undertake other duties as may be necessary for running an effective and efficient recruitment desk.

• Complete associated administrative duties, including identification, verification of qualifications, tracking references, raising invoices, confirming that a candidate has commenced employment, etc
• Record all activity and information gathered (verbal and written) in the company database (ITRIS), in Activity Sheets and in other documentation as required
• Update and maintain client and candidate information on ITRIS and ensure all records are kept in line with legislative requirements
• Wear formal business attire when appropriate or when requested to do so